Fast MonkeyTerms of Use
Last updated: 25/10/2026
1. Parties and acceptance
These terms govern the use of the Fast Monkey portal, instances and licenses offered by [legal name, tax ID and address] (“Fast Monkey”) to companies (“Customer”). The service is business-to-business. Whoever creates the account or accepts these terms declares that they have authority to represent the Customer.
2. The service
Fast Monkey provides managed instances of video software (such as Fast Monkey Station and MCR Box), licenses and the portal to manage them. Instance panels are private: they open only through the portal, for members of the Customer’s team. The public video signal the Customer chooses to publish (e.g. the HLS stream and player) remains publicly accessible by design.
3. Account and team
- New accounts require a work e-mail. Each person must have their own access; sharing logins is not allowed.
- The Customer is responsible for the people it invites, their roles (owner, engineer, operator) and for removing access of those who leave. Removing a person from the team revokes access immediately.
- Tell us immediately at [DPO e-mail] about any suspected unauthorized use.
4. Plans and payment
- Plans are charged per instance, either by recurring subscription through Stripe or by a plan contracted directly with Fast Monkey (proposal or contract) with a set validity.
- Prices and the billing period are those shown at checkout or in the accepted proposal. Taxes are charged as required by law.
- In a Stripe subscription, changes in quantity are charged proportionally in the following invoice.
5. Non-payment and end of the plan
If payment fails after the retry attempts, or when a plan’s validity ends, licenses are revoked and access to the instances is suspended. Data and instances are not deleted automatically at that moment: permanent removal only happens after at least 30 days’ notice by e-mail, so the Customer can renew or request a copy of its data.
6. Licenses
Each license belongs to the Customer, is valid for one instance or machine at a time while the plan is current, and may not be sold, sublicensed or transferred to third parties.
7. Content and acceptable use
- The Customer is solely responsible for the content it transmits and must hold the necessary rights (copyright, music, image, broadcasting).
- It is forbidden to use the service for illegal content, infringement of third-party rights, spam, attacks, attempts to bypass access controls or to resell the service without authorization.
- Fast Monkey may suspend content or access when required by court order or to stop a serious violation of these terms, notifying the Customer whenever possible.
8. Personal data
Fast Monkey processes the data of portal users as controller, as described in the Privacy Policy. For the data of the Customer’s audience processed in the instances, the Customer is the controller and Fast Monkey the processor (LGPD art. 39): we process it only to provide the service and according to the Customer’s instructions, keep it confidential, help the Customer answer data subject requests, report security incidents without undue delay and delete or return the data at the end of the contract.
9. Availability and support
We make reasonable efforts to keep the service available and secure, with planned maintenance announced in advance whenever possible. There is no availability guarantee (SLA) unless agreed in a specific contract. Live video depends on the signal sent by the Customer (e.g. SRT) and on third-party networks and providers.
10. Liability
To the extent permitted by law, Fast Monkey is not liable for indirect damages or lost profits, for the content transmitted by the Customer, or for failures of the Customer’s internet connection, equipment or third-party services. Total liability is limited to the amounts paid by the Customer in the 12 months before the event.
11. Intellectual property
The software, brand and portal belong to Fast Monkey or its licensors. The Customer’s content and data remain the Customer’s.
12. Cancellation
Stripe subscriptions can be cancelled at any time in the portal (Subscription); access continues until the end of the paid period, without proportional refund unless required by law. Plans contracted directly follow the agreed proposal or contract.
13. Changes
We may update these terms. Relevant changes are notified in the portal or by e-mail at least 30 days in advance; continued use after that date means acceptance.
14. Law and jurisdiction
Brazilian law applies. The courts of [city of the head office] are elected to settle any disputes.